Helpdesk Dashboard

Time to Resolved Complaint

65%

Reached

The average time taken to resolve complaints.

7m:32s / Goal: 8m:0s

Average Speed of Answer

35%

Reached

Measure how quickly support staff answer incoming calls.

0m:20s / Goal: 0m:10s

Ticket Status

321 New Tickets

+ 1.2% than yesterday

70 Solved Tickets

- 2.2% than yesterday

125 Pending Tickets

+ 4.2% than yesterday

Customer Satisfaction

9.8 2.1%

Performance Score

Excellent
55%
Very Good
20%
Good
10%
Fair
5%
Poor
10%
Overall Rating

Measures the quality or your support team’s efforts.

4.2

5.0
3,230
58%
4.0
2,230
24%
3.0
1,230
10%
2.0
1,230
5%
1.0
7
2%